The short version
If it doesn't fit or it isn't right, send it back within 7 days of delivery and we'll exchange it or refund you. Unworn, unwashed, tags on.
Returns window
You have 7 days from the date of delivery to raise a return or exchange. After 7 days we can't accept the item back.
Condition
The item must be unworn, unwashed, free of stains, odour and pet hair, with all original tags attached and in its original packaging. Knitwear that has been worn or washed cannot be resold, and cannot be returned.
How to start a return
- Email shaikhanas528@gmail.com with your order number and what you'd like — exchange for another size, exchange for another colour, or a refund.
- We'll confirm, and arrange a reverse pickup where the courier serves your pincode. If it doesn't, we'll share a return address.
- Pack the item as it arrived and hand it over.
Return shipping
Your first exchange on an order is free — we cover pickup and re-delivery. For refunds, and for any second exchange on the same order, a flat ₹150 reverse-shipping fee is deducted from the amount refunded.
Refunds
Once the item reaches us and passes inspection, we process the refund within 3 working days. It reaches your original payment method 5–7 working days after that, depending on your bank. Shipping was free, so the full product value is refunded, less the reverse-shipping fee where it applies.
Exchanges
Exchanges depend on the replacement size being in stock. If it isn't, we'll offer you another colour or a full refund — your call.
Damaged, defective or wrong item
This one is on us, entirely. Email us within 48 hours of delivery with photographs of the item and the packaging. We'll send a replacement or refund you in full, including all shipping costs, and you won't pay anything.
What we can't accept
- Items returned after the 7-day window
- Items that have been worn, washed or altered
- Items without original tags or packaging
- Items bought on a final-sale basis, where marked
Questions
shaikhanas528@gmail.com — Monday to Saturday, 10am–7pm IST.